Terms of Sale Template

(England & Wales)

Create professional terms for selling goods — covering pricing, payment, delivery, returns, warranties, consumer rights, and retention of title.

Professionally drafted — structured following UK law for England and Wales.

Download a professionally drafted Terms of Sale template for UK businesses. Also known as Sale Terms, Conditions of Sale, Purchase Terms. Covers pricing, delivery, returns, warranties, and consumer rights under Consumer Rights Act 2015. Structured following UK commercial law for England and Wales.

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✓ Lifetime access • ✓ Lifetime updates • ✓ Fully editable • ✓ Based on UK law • ✓ Instant download
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Who Needs Terms of Sale?

Essential for any business selling physical goods — protect yourself with clear conditions on pricing, delivery, returns, and warranties.

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Online Retailers
E-commerce • Shopify • WooCommerce
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Physical Shops
Retail stores • Market stalls
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Manufacturers
Direct sales • Trade customers
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Wholesalers
B2B sales • Bulk orders
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Trade Suppliers
Building materials • Equipment
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Artisans & Makers
Handmade goods • Craft sales
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Distributors
Product distribution • Resellers
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Any Product Seller
Anyone selling physical goods
Sales Protection

Terms of Sale Essentials

Protect your business with clear, enforceable sale conditions

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Pricing & Payment

Clear terms on prices, payment methods, and when payment is due — protects your cash flow.

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Delivery Terms

Who pays shipping, when risk transfers, and what happens if goods are damaged in transit.

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Returns & Refunds

Clear returns policy that respects consumer rights while protecting your business.

UK terms of sale should cover pricing, delivery arrangements, risk transfer, returns and refunds policy, warranties, liability limitations, and consumer rights compliance — the Consumer Rights Act 2015 sets minimum standards that cannot be excluded.▼ Tap below to read more

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What Should Terms of Sale Include?

Comprehensive Terms of Sale protect your business and inform customers of their rights. Key elements include:

Essential Clauses:

  • Definitions: Clear definitions of key terms (goods, order, delivery, etc.)
  • Order process: How orders are placed and when contracts are formed
  • Pricing: Whether prices include VAT, how errors are handled
  • Payment terms: When payment is due, accepted methods
  • Delivery: Delivery timescales, shipping costs, risk of loss
  • Title/ownership: When ownership transfers (retention of title for B2B)
  • Returns policy: Consumer cancellation rights, returns process
  • Warranties: What guarantees you offer beyond statutory rights
  • Consumer rights: Acknowledgement of statutory rights (B2C)
  • Liability limitations: Caps on your liability (B2B mainly)
  • Force majeure: What happens if delivery is delayed by events outside your control
  • Governing law: Which jurisdiction applies

Our template covers all essential clauses with B2B and B2C options.

Without written terms of sale, businesses face disputes over delivery responsibilities, unclear returns policies, unenforceable warranty exclusions, and potential breaches of consumer protection legislation leading to trading standards investigations.▼ Tap below to read more

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Consumer Rights You Cannot Exclude

Consumer Rights Act 2015 — Statutory Rights:

When selling to consumers (B2C), these rights cannot be excluded or limited:

  • Satisfactory quality: Goods must meet reasonable quality standards
  • Fit for purpose: Goods must do what they're supposed to do
  • As described: Goods must match their description
  • 30-day right to reject: Full refund for faulty goods within 30 days
  • Repair or replacement: If fault found after 30 days, consumer can request repair/replacement
  • Final right to reject: If repair/replacement fails, partial refund available
  • 6-month burden reversal: Faults appearing within 6 months assumed to be present at delivery

Consumer Contracts Regulations 2013:

  • 14-day cancellation: Consumers can cancel online/phone orders within 14 days of delivery
  • Refund within 14 days: Refunds must be processed within 14 days of goods being returned
  • Pre-contract information: Certain information must be provided before purchase

Our template includes proper consumer rights acknowledgements.

This terms of sale template covers order acceptance, pricing, payment terms, delivery arrangements, risk and title transfer, returns and refunds, warranties, liability limitations, force majeure, and consumer rights compliance.▼ Tap below to read more

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What's Included in Our Template

Comprehensive Terms of Sale Coverage:

  • ✓ Definitions section
  • ✓ Scope and application
  • ✓ Order and contract formation
  • ✓ Product descriptions and images
  • ✓ Pricing and VAT
  • ✓ Payment terms and methods
  • ✓ Delivery terms and timescales
  • ✓ Delivery charges
  • ✓ Risk of loss provisions
  • ✓ Title and ownership transfer
  • ✓ Retention of title (B2B)
  • ✓ Consumer cancellation rights
  • ✓ Returns process
  • ✓ Refund policy
  • ✓ Faulty goods procedure
  • ✓ Warranties and guarantees
  • ✓ Statutory rights acknowledgement
  • ✓ Liability limitations
  • ✓ Force majeure
  • ✓ Governing law

Related documents: Product sellers often also need Terms of Business, Invoice Terms, and Privacy Policy.

Common terms of sale mistakes include attempting to exclude statutory consumer rights, vague delivery terms, missing cancellation rights for distance selling, unfair contract terms that regulators can challenge, and failing to comply with Consumer Contracts Regulations 2013.▼ Tap below to read more

Common Terms of Sale Mistakes

Mistakes That Create Legal Risk:

  • Excluding consumer rights: Terms that try to exclude statutory rights are void and may trigger enforcement action
  • No cancellation policy: Online sellers must provide 14-day cancellation rights — failing to do so extends the period to 12 months
  • Unclear delivery terms: Who bears risk during delivery? When is delivery complete? Ambiguity leads to disputes
  • No retention of title: For B2B sales on credit, without retention clauses you lose goods if buyer goes insolvent
  • Mixing B2B and B2C terms: Different rules apply — using one set of terms for both creates problems
  • Vague returns policy: "No returns" policies are unenforceable for consumers with faulty goods
  • No price variation clause: What happens if prices change between order and delivery?
  • Ignoring distance selling rules: Online and phone sales have additional requirements

Our template addresses all these issues with properly drafted clauses.

Frequently Asked Questions

What are Terms of Sale?

Terms of Sale are the legal conditions that apply when you sell goods to customers. They cover pricing, payment, delivery, returns, warranties, and what happens if things go wrong.

They form part of the contract between you and your buyer, protecting both parties.

What's the difference between Terms of Sale and Terms and Conditions?

Terms of Sale focus specifically on selling goods — pricing, delivery, returns, title transfer, and warranties.

Terms and Conditions (or Terms of Service) are broader, often covering website use, services, and general business policies.

If you sell physical products, you need Terms of Sale.

Do I need different terms for B2B and B2C sales?

Yes, ideally. Consumer sales are governed by the Consumer Rights Act 2015, which gives buyers statutory rights you cannot exclude.

B2B sales have more flexibility — you can limit liability and exclude certain warranties.

Our template includes options for both B2B and B2C sales.

What consumer rights must I include?

Under the Consumer Rights Act 2015, consumers have the right to goods that are of satisfactory quality, fit for purpose, and as described.

They have 30 days for a full refund on faulty goods, then repair/replacement rights, then partial refund rights.

You cannot exclude these statutory rights.

When does title (ownership) transfer to the buyer?

By default, ownership transfers when goods are delivered. However, you can include 'retention of title' clauses so ownership stays with you until payment is received.

This is important for B2B sales on credit. Our template includes retention of title provisions.

What if UK law changes after I purchase?

You receive free lifetime updates — no subscription required, no monthly fees, ever.

We monitor UK consumer and commercial law changes. When we release an updated version, it appears free in your My Templates page. No extra charges. No recurring fees.

Is this really £20 one-time, or will I be charged monthly?

£20 one-time. That's it. No subscriptions, no recurring fees, no "free trial" traps.

Here's what we don't do: Other sites advertise "free templates" — you spend 15 minutes filling one in, then they demand your card for a "free trial" that charges £35–£42/month when you forget to cancel. (Read about the scam)

We're different: £20 upfront for the document you actually need. Build it, preview it, pay only when you're happy. Own it forever with free lifetime updates. Based on UK law. No subscription fatigue.

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