Phone number and trading name (if different from company name)
👥
Who are your customers?
This determines which consumer protection provisions apply
👥
Both Consumers & Businesses
🧑
Consumers Only
🏢
Businesses Only (B2B)
⚖️ Consumers have 14-day cooling-off rights under Consumer Contracts Regulations. B2B contracts have more flexibility.
💼
Are you VAT registered?
If yes, please provide your VAT number
✖️
Not VAT Registered
✅
Yes, VAT Registered
📦
What do you sell?
Describe the products or services you provide
💡 Be clear about what you sell. This helps define the scope of your terms and manages customer expectations.
🏷️
What type of products do you sell?
Different rules apply to physical goods vs digital products vs services
📦
Physical Goods
💻
Digital Products / Downloads
🔧
Services
🔀
Mixed (Goods & Services)
💷
Are your prices inclusive of VAT?
How VAT is displayed to customers
✔️
VAT Included in Prices
➕
VAT Added at Checkout
✖️
Not VAT Registered
⚖️ You must be clear whether prices include or exclude VAT. This avoids disputes under Consumer Rights Act 2015.
💳
What payment methods do you accept?
List all methods customers can use to pay
💡 Common examples: Credit/debit cards, PayPal, bank transfer, Apple Pay, Google Pay, cash on collection
⏰
When must customers pay?
Payment terms for your sales
💰
Payment Before Dispatch
💵
50% Deposit Balance Later
📅
Net 30 Days (Trade)
✏️
Custom Terms
📊
Will you charge late payment interest?
Interest on overdue payments
⚖️ Late Payment of Commercial Debts Act 1998 allows statutory interest of 8% + Bank of England base rate (currently ~13.25% total). This applies to B2B transactions.
⚖️
Statutory Rate (8% + base)
📈
Custom Rate
✖️
No Late Interest
🚚
Where do you deliver?
Specify your delivery areas and any exclusions
💡 Be specific to avoid disputes. Include any remote areas with surcharges or areas you don't deliver to.
📅
How long does delivery take?
Estimated delivery timeframe
⚠️ Make clear these are estimates, not guarantees. Delays may occur due to circumstances beyond your control.
💰
What are your delivery charges?
Pricing structure for delivery
💡 Example structure:
• Standard delivery: £4.95
• Free delivery on orders over £50
• Express delivery (1-2 days): £9.95
🚚
How do customers receive their orders?
Primary delivery method for your products
⚡
Instant Digital Delivery
📧
Email Delivery
📦
Courier / Postal Service
🏪
Customer Collection
📋
When does risk transfer to the customer?
Point at which customer becomes responsible for goods
🚪
On Delivery to Customer
🏢
When Customer Collects
📦
On Dispatch from Us
ℹ️ Risk transfer determines who bears responsibility if goods are lost or damaged. Most common: on delivery.
↩️
How long can consumers cancel?
Cancellation period for distance/online sales
⚖️ Legal Minimum: Consumer Contracts Regulations 2013 require 14 days minimum for online/distance sales. You can offer more but not less.
⚖️
14 Days (Statutory)
📅
30 Days
📆
60 Days
📦
What condition must returned goods be in?
Requirements for accepting returns
🎁
Unused, Unopened Original Packaging
📖
May Be Opened But Unused
✅
Reasonable Condition for Inspection
⚖️ You can deduct for diminished value if goods handled beyond normal inspection (e.g., if customer uses product before returning).
📮
Who pays for return shipping?
Cost of returning cancelled orders
👤
Customer Pays (Unless Faulty)
🏢
We Pay Return Costs
⚖️
Customer Unless Faulty
⚖️ For consumer cancellations: customer usually pays. For faulty goods: you must pay return costs.
⏱️
How quickly will you refund?
Timeframe for processing refunds
⚖️ Legal Requirement: You must refund within 14 days of receiving returned goods (or customer providing proof of return).
ℹ️ Usually: customer gets physical goods but not IP rights in designs/trademarks. Clarify this to avoid disputes.
🔒
Where is your Privacy Policy?
Link to your GDPR-compliant Privacy Policy
⚖️ UK GDPR Requirement: You must have a separate Privacy Policy explaining how you use customer data.
⚖️
Which laws govern these terms?
Jurisdiction for your business
🏴
England and Wales
🏴
Scotland
🇬🇧
Northern Ireland
🤝
Alternative Dispute Resolution?
Do you participate in any ADR schemes?
✖️
Not Participating in ADR
🏪
Retail ADR Scheme
⚖️
Ombudsman Scheme
✏️
Custom ADR Scheme
ℹ️ Participation in ADR is optional for UK businesses, but you must inform consumers whether you participate in any ADR scheme.
🍪
Does your website use cookies?
PECR requires cookie consent for non-essential cookies
✅
Yes
✖️
No
⚡
Include Force Majeure clause?
Excuses non-performance due to events beyond reasonable control
✅
Yes (Recommended)
✖️
No
ℹ️ Force Majeure typically covers: acts of God, war, terrorism, pandemic, government action, strikes, natural disasters, failure of utilities/transport.
📋
Any additional terms?
Add any specific terms relevant to your business (optional)