UK Terms of Sale Generator
← Return to Menu
🏢

What is your business name?

The legal name of your company or trading name

📍

What is your business address?

Full registered address including postcode

📧

What are your contact details?

Website and email for customer communication

💼

Are you VAT registered?

If yes, please provide your VAT number

✖️
Not VAT
Registered
✅
Yes, VAT
Registered
📦

What do you sell?

Describe the products or services you provide

💡 Be clear about what you sell. This helps define the scope of your terms and manages customer expectations.
💷

Are your prices inclusive of VAT?

How VAT is displayed to customers

✔️
VAT Included
in Prices
➕
VAT Added at
Checkout
✖️
Not VAT
Registered
⚖️ You must be clear whether prices include or exclude VAT. This avoids disputes under Consumer Rights Act 2015.
💳

What payment methods do you accept?

List all methods customers can use to pay

💡 Common examples: Credit/debit cards, PayPal, bank transfer, Apple Pay, Google Pay, cash on collection
⏰

When must customers pay?

Payment terms for your sales

💰
Payment Before
Dispatch
💵
50% Deposit
Balance Later
📅
Net 30 Days
(Trade)
✏️
Custom
Terms
📊

Will you charge late payment interest?

Interest on overdue payments

⚖️ Late Payment of Commercial Debts Act 1998 allows statutory interest of 8% + Bank of England base rate (currently ~13.25% total). This applies to B2B transactions.
⚖️
Statutory Rate
(8% + base)
📈
Custom
Rate
✖️
No Late
Interest
🚚

Where do you deliver?

Specify your delivery areas and any exclusions

💡 Be specific to avoid disputes. Include any remote areas with surcharges or areas you don't deliver to.
📅

How long does delivery take?

Estimated delivery timeframe

⚠️ Make clear these are estimates, not guarantees. Delays may occur due to circumstances beyond your control.
💰

What are your delivery charges?

Pricing structure for delivery

💡 Example structure:
• Standard delivery: £4.95
• Free delivery on orders over £50
• Express delivery (1-2 days): £9.95
📋

When does risk transfer to the customer?

Point at which customer becomes responsible for goods

🚪
On Delivery to
Customer
🏢
When Customer
Collects
📦
On Dispatch
from Us
ℹ️ Risk transfer determines who bears responsibility if goods are lost or damaged. Most common: on delivery.
↩️

How long can consumers cancel?

Cancellation period for distance/online sales

⚖️ Legal Minimum: Consumer Contracts Regulations 2013 require 14 days minimum for online/distance sales. You can offer more but not less.
⚖️
14 Days
(Statutory)
📅
30 Days
📆
60 Days
📦

What condition must returned goods be in?

Requirements for accepting returns

🎁
Unused, Unopened
Original Packaging
📖
May Be Opened
But Unused
✅
Reasonable Condition
for Inspection
⚖️ You can deduct for diminished value if goods handled beyond normal inspection (e.g., if customer uses product before returning).
📮

Who pays for return shipping?

Cost of returning cancelled orders

👤
Customer Pays
(Unless Faulty)
🏢
We Pay
Return Costs
⚖️
Customer Unless
Faulty
⚖️ For consumer cancellations: customer usually pays. For faulty goods: you must pay return costs.
⏱️

How quickly will you refund?

Timeframe for processing refunds

⚖️ Legal Requirement: You must refund within 14 days of receiving returned goods (or customer providing proof of return).
⚡
Within 5
Working Days
📅
Within
7 Days
⚖️
Within 14 Days
(Statutory)
🚫

Any exclusions from cancellation rights?

Products that cannot be returned

⚖️ Legally Exempt:
• Personalized/made-to-order items
• Perishable goods
• Sealed goods unsealed (hygiene)
• Newspapers/magazines
• Items to customer specifications
✅

Do products have manufacturer warranties?

Warranties in addition to statutory rights

✔️
Yes, Manufacturer
Warranties Apply
✖️
No Manufacturer
Warranties
ℹ️ Manufacturer warranties are in addition to consumer statutory rights under Consumer Rights Act 2015.
⭐

Do you offer extended guarantees?

Optional extended warranty products

✖️
No Extended
Guarantees
⭐
Yes, Extended
Guarantees Available
⚖️

Liability cap for business customers?

Maximum liability for B2B transactions

⚠️ You cannot exclude liability for death/personal injury or fraud. Liability limits apply to B2B only, not consumers.
💷
Limited to
Purchase Price
📅
12 Months
of Charges
✏️
Custom
Cap
⚖️
No Specific Cap
(Subject to Law)
©

Do IP rights transfer with sale?

Intellectual property in products sold

📦
Physical Goods
Only (No IP)
📜
Limited License
to Use
✅
Full IP Rights
Transfer
ℹ️ Usually: customer gets physical goods but not IP rights in designs/trademarks. Clarify this to avoid disputes.
🔒

Where is your Privacy Policy?

Link to your GDPR-compliant Privacy Policy

⚖️ UK GDPR Requirement: You must have a separate Privacy Policy explaining how you use customer data.
⚖️

Which laws govern these terms?

Jurisdiction for your business

🏴󠁧󠁢󠁥󠁮󠁧󠁿
England and
Wales
🏴󠁧󠁢󠁳󠁣󠁴󠁿
Scotland
🇬🇧
Northern
Ireland
🤝

Alternative Dispute Resolution?

Do you participate in any ADR schemes?

✖️
Not Participating
in ADR
🏪
Retail ADR
Scheme
⚖️
Ombudsman
Scheme
✏️
Custom ADR
Scheme
ℹ️ EU consumers have the right to use the EU Online Dispute Resolution platform. Participation in ADR is optional for UK businesses.

Your Terms are Ready

Review your customized terms of sale below

Export to Word for bespoke situations where additional customization or manual editing is required beyond the standard template.

Limited Time Offer

Unlock Your Terms Now

Get instant access to both the Interview Version (this one) and the Editor Version in Word & PDF formats

✔ Interview Version (Guided)
✔ Editor Version (Manual)
✔ Word & PDF Formats
✔ Lifetime Free Updates
✔ Print Unlimited Copies
✔ Use Forever
£10
One-Time Payment
No subscriptions, ever

Lifetime Access • Editor & Interview formats • Lifetime updates • No subscription

⚖️ Qualified Legal Professional Expert-Reviewed Terms of Sale Template

These terms have been carefully drafted and reviewed by a qualified legal professional. They provide a strong legal foundation but are not a substitute for personalised advice. You can take advantage of our limited time offer and lock in to receive lifetime access to this document via our secure online portal, with free lifetime updates. For tailored guidance and complete peace of mind, you can book a consultation with one of our legal professionals here.

📞 Book Consultation