Frequently Asked Questions

No account needed! You can browse, preview, and complete templates completely anonymously. We only ask for your email at checkout so we can send you your unlock key and receipt. That's it. No passwords, no logins, no personal data collection.

Absolutely—every single template! Click "Preview Free" on any template to see the complete document, try both Interview and Editor modes, and see exactly what you're getting. No credit card required, no signup needed. We believe you should know exactly what you're paying for.

Two different ways to create the same professional document:

• Interview Mode: Guides you through step-by-step questions. Perfect if you're new to legal documents or prefer a guided experience. Takes about 5-10 minutes.
• Editor Mode: Shows all fields at once so you can fill everything in your own order. Perfect if you're experienced or have all your information ready. Can be faster.

Both modes create identical, professional documents. You can even switch between them while working. Choose whichever style suits you best!

Most templates take 5-15 minutes to complete, depending on complexity:

• Simple documents (like NDAs): 5 minutes
• Standard contracts (like Employment Agreements): 10 minutes
• Complex agreements (like Partnership Agreements): 15-20 minutes

Our auto-save feature protects your progress, so you can take breaks and return anytime.

Yes! We have a selection of free resources including:

• UK Business Legal Checklist (interactive compliance tracker)
• Free compliance documents
• Business planning tools

Visit our Free Resources page to access them.

Simple, transparent pricing:

• £10 per individual template
• £40-120 for category bundles (save 50-60%)
• £499 for the complete library of 216+ templates (save 88%)

Absolutely not. We hate subscriptions as much as you do. You pay once and own your templates forever. No monthly fees, no annual renewals, no automatic charges. Just simple one-time payments.

We accept PayPal for all purchases. This means you can pay with:

• PayPal balance
• Debit cards (through PayPal)
• Credit cards (through PayPal)
• Bank accounts (through PayPal)

All payments are processed securely through PayPal's encrypted system. We never see or store your payment information.

We offer a fair refund policy: If there's a genuine issue with a template (technical problems, inaccurate content, etc.), we'll work with you to make it right—either through a refund or replacement.

However, because you can preview every template completely free before purchasing, we can't offer refunds for "changed my mind" requests. The preview feature exists specifically so you can be 100% certain before buying.

Contact us at info@templatesuk.com if you have concerns about a purchase.

Zero hidden fees. The price you see is the price you pay. No "premium" upgrades, no download limits, no per-use charges. Buy once, use unlimited times, forever.

Yes! All prices shown include UK VAT. What you see is what you pay—no surprises at checkout.

Yes—unlimited times! Once purchased, use your templates as many times as you need. Hire 50 employees? Use the Employment Contract 50 times. Sign 20 clients? Use the Service Agreement 20 times. No limits, no per-use fees, no restrictions.

Absolutely! Templates download as Word documents (.docx) which you can edit freely in:

• Microsoft Word (Windows/Mac)
• Google Docs (free)
• Apple Pages (Mac)
• LibreOffice (free)
• Any word processor that opens .docx files

Make any changes you need—add clauses, remove sections, adjust wording. They're yours to customize.

Every template includes both Word and PDF formats:

• Word (.docx): For editing and customizing
• PDF (.pdf): For sharing, printing, and final versions

Both formats are included in every purchase at no extra cost.

Yes—all devices! Our templates work on:

• Windows PCs
• Mac computers
• iPads and tablets
• Smartphones (view and edit)
• Any device with internet access

The Word and PDF formats are universal and work everywhere.

Auto-save protects you! Our system automatically saves your progress every 30 seconds while you're working. Close your browser, take a break, or lose internet connection—your work is safe. Come back anytime and pick up exactly where you left off.

Three easy ways:

• My Templates Page: Visit your templates page and enter your unlock key to access all your purchases
• Email: Your purchase confirmation email contains direct links to your templates
• Bookmark: Save the "My Templates" page in your browser for one-click access

Yes—when properly executed. All our templates have been carefully drafted and reviewed by qualified legal professionals to ensure compliance with UK law. They provide a strong legal foundation when completed and signed by the relevant parties. However, like any legal document, their enforceability depends on:

• Accurate completion with correct information
• Proper signing by all parties
• Appropriate use for your specific situation

Yes—expert-reviewed and kept current! All templates have been:

• Carefully drafted and reviewed by qualified legal professionals
• Designed to ensure full compliance with current UK legislation
• Updated when laws change (free lifetime updates with purchase)
• Reviewed regularly for accuracy and legal validity

Not required, but available if needed. Our templates have been carefully drafted and reviewed by qualified legal professionals to provide a strong legal foundation. They're designed for direct use by businesses and individuals in standard situations.

However, you might want personalised legal guidance if:

• The contract involves significant money (£50,000+)
• You're dealing with complex intellectual property
• The situation has unusual or unique requirements
• You're unsure which template best suits your needs
• You want complete peace of mind with tailored advice

For standard business situations (hiring employees, client contracts, NDAs), our templates work perfectly as-is.

You get updated templates—free for life! When UK laws change affecting any template:

• We update the template immediately with expert legal review
• You receive the new version free (lifetime update benefit)
• We notify you by email about significant changes
• Access updated versions anytime from "My Templates"

For ongoing legal support and guidance, book a consultation with our legal professionals.

We provide expert-reviewed templates, not general legal advice. Our templates have been carefully drafted and reviewed by qualified legal professionals to provide a strong legal foundation, but they are not a substitute for personalised legal advice.

What our templates include:

• Professionally drafted legal documents
• Helpful guidance notes and completion instructions
• Full compliance with UK law
• Regular updates when legislation changes

What we cannot provide through templates alone:

• Advice on which specific template suits your unique situation
• Guidance on how to complete it for your circumstances
• Legal opinions on your specific business needs

Most templates—yes. Some—check first. The majority of our templates work across the entire UK because employment law, commercial contracts, and company law are largely uniform. However:

• Property templates: Scotland has different property laws—use with caution
• Certain legal procedures: May vary by jurisdiction

Each template notes if there are jurisdiction-specific considerations. When in doubt, check with a local solicitor.

Yes—expert-reviewed for full compliance! Templates that handle personal data have been carefully drafted and reviewed by qualified legal professionals to ensure full GDPR (Article 28) and UK Data Protection Act 2018 compliance. They include clauses covering:

• Data processing obligations and responsibilities
• Individual rights (access, deletion, portability, etc.)
• Data security and protection requirements
• Breach notification procedures
• International data transfer safeguards

We also offer specific GDPR documents including Data Processing Agreements, Privacy Policies, and Cookie Policies in our Website Legal and Business categories.

We offer category-specific bundles:

• Business Essentials (£120): 37 core business templates
• Employment & HR (£70): 18 employment documents
• Property & Tenancy (£80): 22 property templates
• Complete Library (£499): All 216+ templates

Each bundle saves you 50-88% compared to buying templates individually. Visit our bundles page for full details.

Not automatically, but contact us! If you've purchased individual templates and want to upgrade to a bundle, email us at info@templatesuk.com. We'll work out a fair upgrade price based on what you've already purchased.

Complete Library bundle: Yes! Buy the Complete Library (£499) and get all new templates we add in that category in the future—included free.

Category bundles: No. Category-specific bundles include only the templates listed at purchase time. New additions to that category would need to be purchased separately.

Absolutely! Purchase any bundle and:

• You'll receive the unlock key by email
• Forward that email to the recipient
• They can access all templates using the key

Bundles make excellent gifts for new business owners, recent grads, or entrepreneurs!

Easy recovery! Just:

• Check your email—search for "Templates UK" or "unlock key"
• Visit My Templates and use the "Look up my purchases" feature
• Contact us at info@templatesuk.com with your purchase email

We'll help you retrieve your key within 24 hours.

Never! Your templates never expire. Access them:

• In 1 week
• In 1 year
• In 10 years
• Forever

Yes—unlimited downloads! Lost the file? Hard drive crashed? Need another copy? No problem. Download your templates as many times as you need, whenever you need them, forever.

No problem at all! Your templates aren't tied to a specific device. Access them from:

• Any computer
• Any browser
• Any location
• Multiple devices simultaneously

Just visit "My Templates" and enter your unlock key on any device.

Only temporarily—for your privacy. While you're working on a document, we auto-save your progress. But after you download it, we delete your personal data from our servers. Your completed documents are yours alone—we don't keep copies.

This protects your confidential business information and complies with GDPR data minimization principles.

All modern browsers:

• Google Chrome (recommended)
• Safari (Mac/iOS)
• Firefox
• Microsoft Edge
• Mobile browsers (iOS/Android)

For best experience, keep your browser updated to the latest version.

We're here to help! Contact us at:

• Email: info@templatesuk.com
• Contact Page: Send us a message

We typically respond within 24 hours on business days.

Email support only. To keep our prices low (£10 per template!), we operate via email support. This allows us to:

• Keep detailed records of your questions
• Provide thorough, written responses
• Share screenshots and examples
• Offer the same low prices

We promise fast, helpful responses—usually within 24 hours.

You have several options:

• Edit it yourself: Templates download as Word docs—customize freely to suit your needs
• Check alternatives: We may have a better-fitting template in our library of 216+ documents
• Get expert guidance: Book a consultation with one of our legal professionals who can advise which template is best and how to adapt it
• Bespoke solution: For highly complex or unique situations, our legal professionals can help create custom documentation

We love suggestions! Email us at info@templatesuk.com with:

• What type of template you need
• What it would be used for
• Why existing templates don't work

We regularly add new templates based on customer requests. Can't promise we'll add yours, but we definitely listen!

As needed—when laws change. We monitor UK legislation constantly and update templates when:

• New laws affect template content
• Government guidance changes
• Court rulings impact standard clauses
• We identify improvements based on legal developments

All updates are carefully reviewed by qualified legal professionals to ensure continued compliance. For personalized legal support and guidance, book a consultation with our legal professionals.

Yes—for significant changes. We'll email you when:

• Major law changes affect your purchased templates
• Important updates are available
• New versions significantly improve documents

Minor updates happen quietly in the background. You'll always get the latest version when you access "My Templates."