Terms and Conditions Template (UK)
Create Your Professional Document in Minutes

Under UK contract law and consumer protection legislation, your terms and conditions must clearly state:

• Business identity and contact details - company name, registration number, registered address
• Service description - clear explanation of what you provide
• Pricing and payment terms - costs, payment methods, billing cycles, VAT where applicable
• Contract formation - when a binding contract is created (offer and acceptance)
• Cancellation rights - Consumer Contracts Regulations 14-day cooling off period for distance sales
• Delivery terms - timescales, costs, risk transfer
• Returns and refunds - Consumer Rights Act 2015 statutory rights
• Acceptable use policy - prohibited activities and user conduct rules
• Intellectual property rights - ownership of content, trademarks, copyright
• Liability limitations - exclusions and limits (subject to statutory restrictions)
• Termination rights - how and when the contract can be ended
• Governing law and jurisdiction - which courts have jurisdiction (England & Wales, Scotland, or Northern Ireland)
• Dispute resolution - complaints procedure and alternative dispute resolution options

Our template includes all essential sections for UK legal compliance and business protection.

Operating Without T&Cs Exposes You To:

• Unlimited liability: Without liability clauses, you could be liable for unlimited damages in disputes
• No payment protection: Difficult to enforce payment obligations or late payment charges
• IP theft: Users can claim rights to your content, designs, and proprietary information
• No termination rights: Unable to ban problem users or terminate abusive accounts
• Consumer law gaps: Failure to comply with Consumer Rights Act can result in enforcement action
• Dispute resolution costs: Without agreed jurisdiction and dispute procedures, litigation becomes more expensive
• Refund disputes: No clear refund policy leads to chargeback losses and payment processor penalties
• Service scope creep: Without defined service boundaries, customers can demand unlimited support
• Warranty claims: Implied warranties under Consumer Rights Act 2015 apply without exclusions

Consumer Protection Compliance:

Trading Standards can take action under Consumer Protection from Unfair Trading Regulations 2008 for misleading omissions. Failure to provide clear terms about pricing, delivery, and cancellation rights is considered an unfair commercial practice.

Protect your business. Get comprehensive terms for just £10.

Comprehensive UK-Compliant Terms:

• ✓ Business identification and contact information section
• ✓ Service/product description and scope
• ✓ Pricing, payment terms, and VAT treatment
• ✓ Account registration and user obligations
• ✓ Consumer Rights Act 2015 compliant cancellation policy
• ✓ Delivery terms and risk allocation
• ✓ Returns, refunds, and statutory rights
• ✓ Acceptable use policy with prohibited activities
• ✓ Content ownership and intellectual property clauses
• ✓ User-generated content licensing
• ✓ Liability limitations (lawful exclusions under UCTA 1977)
• ✓ Force majeure provisions
• ✓ Termination and suspension rights
• ✓ Data protection and privacy cross-references
• ✓ Third-party links disclaimer
• ✓ Warranty disclaimers (subject to consumer rights)
• ✓ Indemnification clauses
• ✓ Governing law (England & Wales / Scotland / Northern Ireland)
• ✓ Dispute resolution and jurisdiction
• ✓ Entire agreement and severability clauses
• ✓ Amendment procedures
• ✓ Assignment and transfer provisions

Professional, enforceable, and ready to implement.

Where to Display Your Terms and Conditions:

• Website footer: Link to your terms in the footer of every page on your website (standard practice). Use clear text like "Terms and Conditions" or "Terms of Service".
• Checkout page: Display a checkbox with "I agree to the Terms and Conditions" (with a hyperlink to the full document) before purchase. This checkbox must NOT be pre-ticked.
• Registration page: If users create accounts, require acceptance during sign-up with a mandatory checkbox and link to terms.
• Dedicated page: Host your terms on a standalone page with a clear URL (e.g., yourwebsite.com/terms-and-conditions) that's easily accessible.
• Confirmation emails: Include a link to your terms in order confirmation and welcome emails.

Best Practices for Implementation:

• Make them accessible BEFORE purchase: Terms must be available for review before users complete a transaction or registration.
• Require active acceptance: Use unchecked checkboxes that users must tick. Pre-ticked boxes may not constitute valid consent under UK law.
• Use clear language in acceptance: "I have read and agree to the Terms and Conditions" is better than vague phrases.
• Date your terms: Include "Last Updated: [Date]" at the top of your terms document.
• Keep records: Log when users accept terms (date/time) for dispute resolution purposes.
• Notify of changes: Email users if you make material changes to terms, giving reasonable notice before changes take effect.
• Mobile-friendly: Ensure terms are readable on mobile devices, as most online shopping occurs on mobile.

Standard Footer Link Example:

Most websites include terms in the footer navigation like this:

© 2024 Your Company Ltd | Terms & Conditions | Privacy Policy | Cookie Policy

Once generated, upload your terms to your website and link to them from your footer and checkout process.

Don't Fall Into These Traps:

• Using US templates: US contract law differs significantly from UK law. Terms referencing US states, federal law, or US-specific regulations are unenforceable in UK courts.
• Unfair liability exclusions: Under Unfair Contract Terms Act 1977, you cannot exclude liability for death/personal injury, and B2C liability exclusions must be "reasonable".
• Ignoring Consumer Rights Act: Statutory consumer rights cannot be removed. Terms claiming "no refunds" for faulty goods/services are void.
• Missing 14-day cooling off: Distance/online sales require 14-day cancellation rights under Consumer Contracts Regulations 2013.
• Vague service descriptions: Ambiguous terms are interpreted against the business (contra proferentem rule).
• Hidden terms: Terms must be brought to customer attention BEFORE contract formation. Post-purchase T&Cs are unenforceable.
• Unreasonable restrictions: Overly broad restrictions (e.g., "we can terminate for any reason without notice") may be deemed unfair under Consumer Rights Act 2015.
• No update mechanism: Terms should explain how changes are communicated and when they take effect.
• Wrong jurisdiction: Choosing inappropriate governing law (e.g., England & Wales when your business operates in Scotland) weakens enforceability.
• Ignoring GDPR: Terms must cross-reference your privacy policy and comply with data protection requirements.

Our template avoids all these mistakes with UK-specific, legally sound provisions.