UK Service Level Agreement - Editor
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Service Level Agreement Generator

Professional UK service level agreement with customisable terms

🎯 Service Type

Select your industry to auto-fill sensible defaults. You can customise all values after selection.

Not all SLAs are about system uptime. Recruitment uses fill rates. Cleaning uses inspection scores. Define the metrics that matter to your business.

🏢 Party Details

Legal name of the service provider
UK Companies House number
Legal name of the client

📅 Agreement Dates

Date this agreement is signed
Date services begin

⚙️ Services Description

Describe the services in detail

📆 Term and Renewal

Auto-renewal allows the agreement to continue automatically unless either party gives notice of termination.

📊 Service Levels

⏱️ Response and Resolution Times

Set target times for responding to and resolving different priority levels of incidents.

Priority 1 (Critical)

How quickly to acknowledge the issue
Goal for fixing the issue

Priority 2 (High)

Priority 3 (Medium)

Priority 4 (Low)

📞 Support Channels

List all available support channels and their availability

🔧 Planned Maintenance

When planned maintenance may occur
How much notice before planned maintenance
Maximum planned maintenance downtime per month

📈 Performance Reporting

What the performance reports will include

📢 Escalation Contacts

Who the Client contacts for escalations
Who the Provider contacts for escalations
How issues are escalated internally

💰 Service Credits

Define how credits are calculated based on performance

💷 Fees and Payment

Describe all fees and charges

⚖️ Liability Cap

Maximum liability in pounds

Your Service Level Agreement

Review, print, or download your customised agreement

Export to Word for bespoke situations where additional customization or manual editing is required beyond the standard template.
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Expert-Reviewed Service Level Agreement Template

This agreement has been carefully drafted and reviewed by a qualified legal professional. It provides a strong legal foundation but is not a substitute for personalised advice. You can take advantage of our limited time offer and lock in to receive lifetime access to this document via our secure online portal, with free lifetime updates. For tailored guidance and complete peace of mind, you can book a consultation with one of our legal professionals here.

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