Terms of Service

1.1 Introduction

These Terms of Service ("Terms") govern your access to and use of the TemplatesUK.com website ("Site") and the purchase of our digital legal document templates ("Templates" or "Products"). By accessing or using our Site or purchasing our Templates, you agree to be bound by these Terms.

1.2 Acceptance of Terms

Your use of our Site and purchase of our Templates constitutes acceptance of these Terms. If you do not agree with any part of these Terms, you must not use our Site or purchase our Templates.

1.3 Company Information

• Trading Name: Templates UK
• Website: templatesuk.com
• Contact Email: info@templatesuk.com
• Jurisdiction: England and Wales

2.1 Digital Templates

We provide professionally drafted legal document templates in digital format, including but not limited to:

• Employment contracts and HR documents
• Business agreements and commercial contracts
• Property and tenancy agreements
• Website legal documents (Privacy Policies, Terms & Conditions, Cookie Policies)
• Service agreements and client contracts

2.2 Template Formats

Templates are provided as:

• Interactive web-based document builders
• Downloadable Word documents (.doc/.docx format)
• PDF documents (where applicable)

2.3 Template Bundles

We offer individual templates (£10 each) and bundled packages at discounted rates. Bundle contents and pricing are specified on the relevant product pages.

3.1 Pricing

All prices are displayed in British Pounds Sterling (£ GBP) and include any applicable VAT. We reserve the right to change prices at any time, but changes will not affect orders already placed.

3.2 Payment Processing

We use PayPal and other secure third-party payment processors. We do not store or have access to your full payment card details. Payment processing is subject to the terms and conditions of the relevant payment provider.

3.3 Order Confirmation

Upon successful payment, you will receive:

• An order confirmation email to the email address provided
• Immediate access to your purchased Templates via unique unlock keys
• Instructions for accessing and using your Templates

3.4 Discount Codes

Promotional discount codes may be offered from time to time. Discount codes:

• Are subject to expiry dates and conditions specified at the time of issue
• Cannot be combined with other offers unless explicitly stated
• Are for single use only unless specified otherwise
• Cannot be redeemed for cash

4.1 Eligibility Criteria

To request a refund under this guarantee, you must:

• Experience a legitimate technical defect or malfunction that prevents the Template from functioning as described
• Make your refund request within 30 days of your original purchase date
• Provide your order number or purchase confirmation details
• Have made a reasonable attempt to use the Template as intended

4.2 How to Request a Refund

1. Contact Us Email us at info@templatesuk.com within 30 days of purchase. Quote your order number in the subject line and use the email address associated with your purchase.
2. Provide Details Include clear details of the technical issue: screenshots showing the problem, error messages (exact wording), a short description of what happens when you try to use the Template, and details of your device, browser, and software versions.
3. Work with Our Support Team Cooperate with our support team so we can verify and reproduce the issue. Provide any additional information requested to help us investigate.

4.3 Investigation Process

Initial Response

We will acknowledge your request within 2 business days and begin our investigation into the reported technical issue.

Technical Verification

Our technical team will:

• Attempt to reproduce the issue in our testing environment
• May request additional information or ask you to try specific troubleshooting steps
• Assess whether the issue is a genuine technical defect with our Template

Investigation Timeframe

• Most investigations are completed within 5-7 business days
• Complex technical issues may require additional time
• We will keep you updated throughout the investigation process

4.4 Refund Approval

We will issue a full refund if we confirm:

• There is a genuine technical defect in the Template
• The defect prevents the Template from working as advertised in our product description
• The defect is reproducible by our technical team
• The issue is not caused by factors outside our control

Refund Processing

• Approved refunds will be processed within 14 business days of our confirmation
• Refunds will be issued to your original payment method
• You will receive a refund confirmation email
• The refund amount will be the full purchase price paid for the affected Template(s)
• Payment processing fees charged by third-party providers (e.g., PayPal fees) are excluded from refunds

Access Removal

Upon issuing a refund, your unlock keys for the refunded Template(s) will be deactivated.

4.5 When Refunds May Not Be Available

We may not be able to issue a refund if our investigation finds that:

User-Related Issues

• The issue is caused by modifications you made to the Template after download
• You have edited the Template in a way that causes errors or formatting problems
• The issue results from your misunderstanding of how to use the Template

Compatibility Issues

• Your software version is incompatible with the Template format
• Your device does not meet the basic technical requirements for the Template
• You are attempting to use the Template on unsupported platforms or applications

Local Device Problems

• The issue is caused by malware, viruses, or security software on your device
• Your device has insufficient storage or memory to open the Template
• Your internet connection is unstable or insufficient for web-based Templates

Not Genuine Technical Issues

• The Template works as described but doesn't suit your specific needs
• You changed your mind about purchasing the Template
• You found the Template too complex or difficult to understand
• You require legal advice or customization beyond the Template's scope

4.6 Alternative Support Options

If we cannot reproduce the technical issue or determine it's not caused by a defect in our Template, we will not issue a refund. However, we are committed to helping you succeed and will offer:

📚 Support We Provide:

• Technical Guidance: Step-by-step instructions and troubleshooting advice
• Self-Editing Instructions: Guidance on customizing the Template
• Discounted Upgrades: Alternative Templates that better suit your needs (in exceptional circumstances)

4.7 Exceptions and Exclusions

⚠️ This guarantee does NOT cover:

• Change of mind purchases
• Suitability concerns or missing specific clauses you expected
• Refund requests made after 30 days from purchase
• Misuse, sharing, or violation of terms
• Partial refunds for Templates within purchased bundles

4.8 Your Statutory Rights

⚖️ Important Consumer Information

This 30-day money-back guarantee is in addition to, and does not affect, your statutory rights as a consumer under UK law, including but not limited to:

• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Sale of Goods Act 1979 (as amended)

If you believe our Templates do not match their description or are not of satisfactory quality, you may have additional rights under consumer protection law.

5.1 License Grant

Upon purchase, we grant you a non-exclusive, non-transferable, perpetual license to:

• Use the purchased Template(s) for your own personal or business purposes
• Download and save copies of the Template(s) for your records
• Edit and customize the Template(s) to suit your specific needs
• Create multiple documents based on the Template(s)

5.2 Usage Limitations

You may NOT:

• Resell, redistribute, or commercially share the Templates with others as standalone products
• Claim the Templates as your own original work
• Include the Templates in any product or service you sell where the Template itself is the primary deliverable (e.g., selling the Template as part of a template library or document service)
• Upload the Templates to template-sharing websites or repositories
• Remove or alter any copyright notices or attribution

Permitted Uses: You may reference, display, or incorporate completed documents created from our Templates in your business presentations, client proposals, recruitment materials, training sessions, or portfolio work, provided you do not distribute the blank Template files themselves.

5.3 Number of Uses

There is no limit to the number of times you can use your purchased Template(s) for your own purposes. You may create unlimited documents based on each Template.

6.1 Ownership

All intellectual property rights in the Templates, including but not limited to copyright, database rights, and design rights, belong to Templates UK or our licensors. Your purchase grants you a license to use the Templates but does not transfer any ownership rights.

6.2 Trademarks

"Templates UK" and our logo are trademarks or registered trademarks of Templates UK. You may not use our trademarks without our prior written permission.

7.1 Free Updates

All Templates include free lifetime updates. When we release updated versions of your purchased Templates:

• You will have access to the latest version
• Updates may include legal changes, formatting improvements, or new features
• You can re-download updated Templates at any time

7.2 Notification of Updates

We may notify you of significant Template updates via email notifications, website announcements, or account dashboard notifications.

Expertly Drafted for Peace of Mind

Every template has been carefully prepared and reviewed by qualified UK legal professionals, giving you a reliable foundation with all the essential clauses covered.

Professional Starting Point

Our templates are designed to save you time and stress, offering a ready-to-use framework that you can adapt to your needs. Please note, they are not a substitute for tailored legal advice—every situation is unique.

Lifetime Access & Free Updates

Your purchase includes lifetime access, with free updates to ensure your documents stay aligned with current UK legal requirements.

8.1 No Guarantee of Suitability

While our Templates are professionally drafted and regularly updated, we cannot guarantee that any Template will be suitable for your specific situation or jurisdiction. You are responsible for:

• Ensuring the Template meets your needs
• Adapting the Template to your specific circumstances
• Complying with all applicable laws and regulations
• Verifying the accuracy and currency of all information

8.2 Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any direct losses shall not exceed the amount you paid for the specific Template(s) giving rise to the claim. We are not liable for any indirect, consequential, special, or punitive losses.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory rights provided under the Consumer Rights Act 2015
• Any other liability that cannot be excluded or limited under English law

9.1 Prohibited Uses

You must not use our Site or Templates:

• For any unlawful purpose or in violation of any applicable laws
• To transmit any harmful code, viruses, or malicious software
• To attempt to gain unauthorized access to our systems or networks
• To interfere with or disrupt our services
• In any way that infringes the rights of others
• To create documents for illegal activities or fraudulent purposes

9.2 Consequences of Misuse

If you breach this Acceptable Use Policy, we may suspend or terminate your access, remove your unlock keys, report illegal activities to authorities, or take legal action for damages.

Our collection and use of your personal information is governed by our Privacy Policy. By using our Site and purchasing our Templates, you consent to such processing.

10.1 Data We Collect

When you purchase Templates, we collect:

• Email address
• Payment information (processed securely by third-party payment providers)
• Order and purchase history
• Template unlock keys and access records

10.2 How We Use Your Data

We use your information to process orders, provide customer support, send order confirmations and Template access information, and improve our products and services.

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of these Terms.

11.2 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting the revised Terms on our Site with a new "Last Updated" date. Your continued use after changes constitutes acceptance of the revised Terms.

11.3 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Templates UK regarding your use of our Site and purchase of Templates.

11.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.